SS22 collection Per-order Terms

— Pre-Order: These are items that are not currently in stock, however they are available to purchase in advance. As we will be producing these items for you, in the size you require, payment will be taken in advance.

— Please understand that product availability is not guaranteed, as production can be subject to external factors that may be outside of ZYPHR’s control. In this unlikely case, you will, of course, be refunded.

— As mentioned above, payment will be taken upon placing the order. The items will then be processed for delivery once the pre-ordered product has arrived at our warehouse facilities.

— You are certainly still eligible to return the item, as agreed in our return/refund policy.

— To return your goods please visit our returns policy. Returns sent via other methods are accepted, but please understand that the customer is liable for the cost and delivery of this parcel.

— All pre-orders are final, the size and color cannot be adjusted, orders can be canceled but there is no guarantee that stock will be available for you to pre-order.

— Unfortunately, we cannot change the shipping destination country due to our current systems.

— Please note that there is no waitlist. All pre-order items are sold on a first-come-first-serve basis, and ZYPHR is unable to hold or reserve items.

— By placing a pre-order you are agreeing to these Pre-order Terms and Conditions.

— Our usual terms and conditions apply.

— Our shipping policies apply.

— Pre-order for Spring Summer 2022 (SS22) items will start shipping after 23/8/2022.

— SS22 items can be local store pick up at our pop-up store at 4/F, SOGO Causeway Bay Store (Address: 555 Hennessy Road, Causeway Bay, Hong Kong) from 25/8 to 18/9

— Please ensure that you have written your shipping and billing address correctly and understand that this pre-order starts shipping after 23/8/2022.

— We can only make amendments to the shipping address with sufficient proof in order to protect the customer and the company. Without sufficient evidence we will ship to the original address or cancel the order at our discretion.

— Please note that if you have ordered items with the SS22 pre-order that are not on pre-order, they will ship together with the SS22 products after 23/8/2022. If you wish to receive the the non-pre-order items sooner, please place separate orders.

— If you have any queries, please reach out to customer services: